CAREERS

Company

IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for 25 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

Job Summary

The Operations Specialist reports directly to the Operations Manager and works in close coordination with the Project/Account Management and Implementation teams. This in-office role, based in Tustin, CA, is responsible for supporting operational and client service functions within the Enforcement Department. Key responsibilities include assisting with client onboarding and system configurations, handling communications, processing orders, coordinating business rules, and providing technical and customer support related to Enforcement Management Systems (EMS) and municipal services.

Essential Duties and Responsibilities

• Serve as primary client and public inquiries via phone email, and chat regarding EMS applications and permitting.
• Deliver training and ongoing support to clients and end-users.
• Assist with new client installations, system setups, and onboarding processes.
• Provide operational support to the Operations Manager, including:
  • Processing vendor and agency orders.
  • Compiling and preparing responses for RFPs, bids, and quotes.
  • Generating quotes for services and products.
  • Managing and tracking client support ticket submissions.
  • Coordinate the receipt and dispatch of incoming and outgoing mail and packages, ensuring timely and accurate delivery.
• Maintain and update client records, including violation schedules, enforcement officer lists, and EMS data.
• Coordinate business rules and workflows within EMS, permitting, and municipal enforcement systems.
• Provide ad hoc training and additional client support as needed.
• Perform other duties as assigned by the Operations Manager or departmental leadership.

Qualifications and Skills

• Experience in parking citation processing, enforcement, or operations support is preferred and considered a plus, but not required.
• Experience with municipal Code Enforcement programs is highly desirable.
• Strong knowledge of the California Vehicle Code as it pertains to parking enforcement.
• Familiarity with parking enforcement technologies including mobile enforcement devices, License Plate Recognition (LPR), and residential permit program administration.
• Ability to adapt to changing business and operational demands.
• Excellent written and verbal communication skills
• Strong analytical and critical thinking skills; ability to assess cross-functional impacts of operational decisions.
• High level of customer service orientation and professionalism.
• Bilingual skills are preferred.

Experience and Education

• High school diploma or equivalent required.
• Post-secondary education preferred and/or may be substituted with relevant industry experience.
• Training or coursework in customer service, operations, or public administration preferred.
• Familiarity with the parking enforcement and citation industry, California surcharge legislation, and municipal finance and accounting practices is beneficial.

Physical Demands, Equipment, and Machinery

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Ability to perform work on a desktop or laptop computer requiring manual dexterity to operate keyboards, fax machines, calculators, photocopying equipment and multi-line phone. Ability to sit for long periods of time, concentrate on a task without being distracted and look at a computer screen to see details at close range.

Work Environment

• This position is on-site only and requires daily attendance at the Tustin, CA office.
• Work is performed in a clean, temperature-controlled indoor office environment.

Additional Information

• Schedule: Monday through Friday, 8:00 a.m. – 5:00 p.m.
  • Alternate shifts may be available for consideration based on demand and current client support requirements, at the discretion and direction of the Operations Manager.
• Employment Type: Full-time, non-exempt
• Introductory Period: All new hires are subject to a 90-day introductory period, during which performance, reliability, and organizational fit will be evaluated. Continued employment is contingent upon successful completion of this period and approval by management.
• This is an at-will position. The company reserves the right to modify job duties at any time.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V

Company

IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for 25 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

Job Summary

The Warehouse Clerk pulls orders and packs and prepares them for shipment. They carry out shipping and receiving functions and work with parcel and LTL carriers reporting to the Warehouse Supervisor. Works with RMA Department and Customer Support.

Essential Duties and Responsibilities

• Responsible for routing outbound freight to ensure delivery as required; monitors carriers’ performance and tariff charges and determines best carriers for the most cost-effective and reliable delivery within established standards.
• Capable of operating a forklift or quickly learn to operate.
• Maintains shipping and receiving logs and maintains files of shipping records. Processes lost freight or shipping damage claims. Verifies freight bills with accounting and resolves errors with carriers.
• Take finished orders after final quality control inspection and wraps and packs in containers as per required standards. Determines most cost-efficient bundling of items (e.g., palletizing, or individual packages). Prepare packing lists, bills offloading, and other shipping documentation as necessary.
• Supervises loading and unloading of all delivery trucks. Assures compliance with workplace safety procedures. Limits access to loading docks by unauthorized individuals.
• Receives and inspects external packaging of all incoming shipments. Notifies delivery personnel of any apparent shipping damage and proceeds accordingly. Reviews incoming packing lists and logs and routes to receiving inspection area.
• Receives and processes returned goods shipments; completes and forwards return goods authorization (RGA) paperwork. Route service/repair shipments to Customer Service.
• Performs other shipping/receiving duties, as requested.

Qualifications and Skills

• Forklift Operator experience and/or certification.
• Computer skills – Web based business systems and computer literacy.
• Microsoft Word and Excel.

Experience and Education

• A high school diploma or GED is required. Good math and communication skills and the ability to work well with people are essential. Familiarity with shipping manifest applications is beneficial.
• Forklift Operator experience and/or certification.

Physical Demands, Equipment, and Machinery

Ability to communicate orally with management and other co-workers is crucial. Regular use of the telephone and e-mail for communication is essential. Sitting or standing for an extended period is common. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.

Heavy lifting may be expected. Exertion of up to 50 lbs. of force occasionally may be required moving boxes and other goods. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, and FAX machines.

Good reasoning ability is required to solve a wide range of business problems. Able to apply algebra or other analytics as required. Able to understand and utilize management reports, memos, and other documents to conduct business.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

The job is performed in a traditional warehouse setting. Exposure to common dust, dirt, and noise is expected. Activities include extended periods of sitting or standing and extensive work at a computer and/or loading dock or warehouse.

Note: The above statements are not intended to an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V

Company

At IPS Group, Inc., based in San Diego, CA, we’re redefining the future of smart mobility, parking, and transportation technologies. Long before “Smart Cities” and “IoT” became part of everyday vocabulary, we were leading the charge with secure, cloud-based solutions designed to optimize and monetize high-demand curb space. Our technology powers cities both large and small, offering scalable solutions through an all-in-one platform that includes parking meters, pay stations, enforcement tools, permitting systems, vehicle detection sensors, and mobile payment applications — all unified by our powerful, proprietary Data Management System.

Since launching the revolutionary Smart Parking Meter in 2005, IPS has grown into a true single-source provider, offering the industry’s only fully integrated Parking Management Suite. Our innovations have helped transform parking operations from a manual, time-consuming task into an intelligent, proactive, revenue-generating system. At a time when curb management has become more important than ever, our technology empowers cities to make data-driven decisions that support sustainability and smarter urban living. With more than 160 patents, we’re proud to be at the intersection of IoT hardware and digital/mobile payment technology.

What makes IPS truly special is our people — their passion, expertise, and commitment to innovation fuel everything we do. We’re not interested in short-term fixes or quick sales; we build long-lasting, value-based technology solutions our clients can rely on for decades. To continue pushing boundaries, we’re always looking for talented individuals who want to be part of something meaningful. Whether you’re an experienced product manager, a tech visionary, or someone who thrives in a high-impact environment, there’s a place for you on our team.

Working at IPS means joining a fast-paced, collaborative, and rewarding environment where your ideas matter and your contributions make a real impact. If you’re excited about shaping the future of smart cities and want to work alongside the best in the industry, we’d love to hear from you. Reach out to our HR team at [email protected] to explore the opportunities waiting for you at IPS Group — where innovation and ambition go hand in hand.

Job Summary

We are seeking an execution-oriented Director of Engineering to lead and accelerate the evolution of our engineering practices, culture, and delivery capabilities to support greater scalability, resilience, and effectiveness. The ideal candidate is an experienced engineering leader with a deep understanding of Agile methodologies, DevOps practices, modern software delivery models, and organizational change management.

As Director of Engineering, you will play a critical role in supporting current operations while contributing to the ongoing transformation of our engineering culture and structure.  This role combines leadership of existing engineering delivery with a focus on operational excellence and cross-functional collaboration. You will work closely with internal teams, including Support, Customer Satisfaction, Sales & Marketing, and Manufacturing—to ensure effective prioritization, timely delivery, and strategic resource alignment across onshore and offshore teams.

To preserve competitive advantage, additional technical and structural details about our systems and environment will be shared during the interview process.

The role will report to and work very closely with the VP Engineering.

Essential Duties and Responsibilities

This role requires a strong advocate for adherence to engineering process and best practices. It also calls for a champion of visibility—both internal and external to engineering—ensuring the team delivers high-quality, maintainable software in a consistent and scalable way, and that stakeholders have clear insight into ongoing projects, priorities, and progress.

Engineering Execution & Delivery:

• Lead day-to-day engineering operations supporting product delivery and internal initiatives.
• Partner with project managers and agile teams to prioritize and deliver new features, enhancements, and critical fixes.
• Balance urgent delivery needs with strategic, long-term goals for system and process improvement.

Team Leadership & Development:

• Directly managing engineers and team leaders, mentoring and inspiring team members to build high-performing, empowered teams.
• Support professional growth, coaching, and hiring as the team scales.
• Foster a culture of collaboration, transparency, accountability, and continuous improvement.
• Guide on-shore and off-shore strategies to optimize talent placement, cost efficiency, and productivity.
  

Operational Excellence:

• Promote reliability, availability, and performance across customer-facing and internal systems.
• Collaborate with cross-functional teams to respond effectively to escalations.
• Measure and improve engineering productivity, support processes, monitoring, and incident response workflows.
• Lead demand planning for engineering resources based on business and product roadmaps.

Transformation Support:

• Support strategic planning and execution of engineering transformation initiatives, including process and systems modernization.
• Contribute to the adoption of modern engineering tools and practices including CI/CD, observability, and structured intake processes.
• Identify opportunities for improvement and lead to change through action, influence and collaboration. 

Qualification and Skills:

• 10+ years of engineering experience in a growing or fast-paced organization, with at least 5 years in a leadership role. 
• Bachelor’s or Master’s degree in Computer Science, Engineering, or an equivalent experience in a related field.
• Must have experience with Jira and Confluence, and deep familiarity with the Microsoft ecosystem, including .NET and Azure.
• Experience with Scaled Agile Framework (SAFe) and Scrum, and the ability to apply them effectively in a dynamic environment.
• Proven ability and passion to recruit and lead high-performing teams and manage technical delivery.
• Strong understanding of software development practices, systems operations, and continuous delivery.
• Able to balance immediate needs with long-term organizational and technical planning.
• Clear and confident communicator with executive presence, and experience aligning cross-functional teams.
• Strong knowledge of onshore/offshore delivery models.
• Experience contributing to or leading engineering transformation efforts is a plus.

Travel Requirements

This role may require occasional travel to support business and engineering team objectives.

Physical Demands, Equipment, and Machinery

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Ability to perform work on a desktop or laptop computer requiring manual dexterity to operate keyboards, fax machines, calculators, photocopying equipment and multi-line phone. Ability to sit for long periods of time, concentrate on a task without being distracted and look at a computer screen to see details at close range.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

The position may be remote, with regular visits to the IPS headquarters in San Diego as needed. The environment is clean and typically free from dust and hazardous materials. This indoor environment is temperature controlled.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will” employer. It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V

IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for 25 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

Job Summary

The Field Product Support Technician will service, maintain, repair, adjust, test and install IPS Group Inc. equipment. IPS Group clients are located across the United States. Travel will be required based on workload. Travel is typically scheduled during the work week although there may be instances where site visits are required through the weekend. This is a customer-facing position and requires strong communication and presentation skills along with a commitment to service excellence.

Essential Duties and Responsibilities

• Resolve open service issues.
• Communicate with clients in troubleshooting open service issues and to provide technical support.
• Troubleshoot and resolve hardware issues related to IPS Group Inc. designed and supported products.
• Install and configure new equipment, including operating software or peripheral equipment.
• Advise/train customers concerning equipment operation, maintenance, or client-specific configuration.
• Interact with customers to determine details of equipment problems.
• Travel to customer locations or offices to install IPS products and/or to provide emergency repair service as necessary.
• Complete and submit timecards and expense reports per the guidelines defined in the IPS Group spending policy and employee handbook.
• Maintain ticketing system regarding service issues and resolutions.
• Repair, adjust or replace electrical mechanisms, components, or parts.
• Analyze equipment performance records to assess equipment functioning.
• Escalate open issues to engineering.
• Ensure that all service issues are documented in the ticketing system.
• Ensure that open service tickets are attended to in a timely manner and keep the client up to date on the status of their particular open service issue.
• Train new technical support team members.
• Lead on-site teams for installations and on-site rework, as necessary.
• Document project summary and project completions in a timely manner.

Qualifications and Skills

• Ability to communicate both verbally and in writing with business professionals.
• Ability to plan daily travel schedule.
• Ability to execute and submit expense reports.
• Ability to work independently with little or no supervision.
• Excellent customer service skills.
• Proven ability in developing and maintaining effective internal and external relationships.
• Effective time management and organizational skills.
• Ability to use basic computer skills to perform diagnostic testing.
• Available for stand-by and after-hours responsibility.
• Available to travel for support of other territories.
• Ability to continually learn new product service techniques.

Desired Skills & Experience

• Prior Field Support/Field Technician experience highly desirable.
• Ability to perform basic math.
• Prior mechanical or electronic assembly required.
• H.S. Diploma required.
• AA degree or bachelor’s degree preferred.
• Experience will be considered in lieu of degree.

Physical Demands, Equipment and Machinery

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

• Manipulation of hand tools and power tools to repair, adjust, install or replace electrical or mechanical components or parts.
• Must be able to see clearly.
• Must be able to bend, stoop, walk, stand, push and pull.
• Must be able to lift up to 50 lbs.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

This job is performed in an uncontrolled environment subject to wind, rain, snow, ice and other inclement weather conditions. Occasionally work is performed in an indoor temperature-controlled office.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will” employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity Employer—M/F/D/V

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance