CAREERS

Company

IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 20 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

Job Description

This role is responsible for supervising the Fabrication, Prep and Paint, and Assembly and Test Departments. Reporting to the Director of Manufacturing, this role will support approx. 4 direct and 30 indirect reports.

Job Duties

• Provide guidance and direction to department leads to execute daily, weekly, and monthly production schedules
• Communicate with production planners and other staff members to review status of jobs and priorities.
• Maintain a clean and safe work environment
• Write and maintain standardized work instructions
• Facilitate smooth transition of work and products between work groups
• Review product prints, material lists, bill of materials to determine production methods and requirements
• Anticipate and resolve manufacturing issues, material shortages and equipment outages
• Collaborate with the quality organization to ensure standards are being met throughout the entire production process
• Establish plans and initiate actions to drive toward zero defects
• Recommend measures to improve production methods and equipment performance
• Initiate plans and assist workers in problem resolution and goal attainment
• Observe all safety rules
• May perform other related responsibilities as assigned

Qualification & Skills

• To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience

• Associate degree (A. A.) or equivalent from two-year college or technical school
• 5 years or greater experience in Manufacturing Supervision with direct reports
• Ability to read, interpret and train employees to operating procedures, maintenance instructions, and safety procedures are mandatory
• Draft daily, weekly, and monthly productivity reports are mandatory
• Experience in Root Cause Analysis and Corrective Action mandatory
• Experience in sheet metal fabrication, painting and complex assembly preferred
• Proficient in MS Office applications mandatory
• Knowledge and experience in Lean manufacturing

Physical demands, equipment and machinery

• Must have the ability to lift, push, pull and carry up to 50 lbs.
• Sitting, standing, walking, lifting, and storing supplies and materials
• Working on a desktop or laptop computer requiring manual dexterity to operate keyboards, fax machines, calculators, camera, photocopying equipment, cell phone, and multi-line phone.

Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions

Work Environment

The Work Environment will be in an industrial setting with around machinery and equipment.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of the personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will” employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V

Company

IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 20 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

Job Description

The DMV Program Manager performs direct interface with State Level DMV services in all US States and Territories for the purpose of obtaining registered owner and related information to support the parking and tolling industries. Demonstrate excellent customer service skills, detail-oriented project plans, manage State Level DMV and internal Company support, and collaborates across teams to lead resolution of service requests and incidences. Program management position overseeing application to State DMV and internal systems, processes and procedure to achieve highly available system data, compliance with State DMV requirements, and Company customer satisfaction. Works under minimal supervision individually or as part of a team, with considerable latitude for the use of initiative and independent judgment.

Job Duties

• Initiates and maintains US DMV State and Territory relationships, including applications for new service and maintaining existing service. Also includes problem resolution, maintaining compliance with requirements for ongoing access to registered owner information on a national level.
• Assists manager with planning the weekly/monthly project plans, work assignments and regularly reports status of assignments and initiatives.
• Assists customers through the implementation process, including training, setup documentation, and all other information required to successfully implement a new project.
• Takes lead on DMV initiatives and projects. Works closely with management, engineering, and other internal company staff to disseminate information and plans to the team. Provides continued status.
• Monitors and manages day-to-day operation of DMV applications ensuring service level agreement (SLA) compliance, policy and procedure development, including performing scheduled tasks, and special projects.
• Performs research and analysis required for project or RFP proposals and new projects.
• Performs other job-related duties as assigned.

Competencies

• Action Oriented – Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging.
• Dealing with Ambiguity – Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; is not upset when things are up in the air; does not have to finish things before moving on; can comfortably handle risk and uncertainty.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Integrity and Trust – Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; does not misrepresent him/herself for personal gains.
• Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and does not stop at the first answer.

Knowledge

• Extensive knowledge of State Level DMV processes and procedures related to access of registered owner information for parking and tolling applications to support parking and tolling enforcement and collection services.

Qualifications include

• Excellent communication and presentation skills, both verbally and in writing with business professionals
• Proven commitment to customer satisfaction and going the extra mile
• Ability to create and maintain strong customer and internal company relationships
• Desire to succeed both personally, and as part of the overall company team
• Customer orientation and ability to adapt/respond to different types of customer personalities
• Ability to multi-task, prioritize, and manage time effectively
• Proven ability to complete projects according to outlined scope, budget, and timeline

Education & Experience

• BA/BS degree or equivalent preferred
• 3-5+ years of project management and related experience with State DMV
• Strong communication skills (written and oral)
• Proven ability to manage multiple complex projects.

Remote Work

This position may work 100% remote but will travel to headquarters and/or client locations if/when needed or requested by management.

Physical demands, equipment and machinery

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Sitting, standing, walking, lifting, and storing supplies and materials throughout the day could be typical of this position. Performing work on a desktop or laptop computer requiring manual dexterity to operate keyboards, fax machines, calculators, photocopying equipment, cell phone and multi-line phone could be typical of this position.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. The position is in an office. The environment is clean and typically free from dust and hazardous materials. This indoor environment is temperature controlled. Occasional travel may be required.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will” employer.

It is the policy of the Company not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V

Department: Administration
Location: San Diego, California

Company

IPS Group, a technology company based in San Diego, offers Smart Parking solutions for innovative cities. Our technology puts Smart Meters, data management, and complex analytics at your fingertips. The IPS solution is wireless, seamlessly integrating with existing infrastructure and third-party applications to form one powerful system. With innovative solutions to manage the evolving needs of urban life, IPS is leading the charge in the smart cities’ revolution. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

Roles & Responsibilities

• Outbound email campaigns and cold calling daily using campaign management and sales automation tools
• Mine Sales Automation software tools to generate cold calling and targeted lists
• Track and manage all sales efforts through CRM software as well as in person, zoom or phone team meetings
• Contact cold and warm leads, qualify, and schedule meetings for the Account Managers and Business Development Directors
• Ensure key discovery information is collected and shared with appropriate colleagues before demos are held with prospects
• Identify, qualify, and set appointments for Sales Reps
• Work very closely with the sales team on the focused business development approach to reach their respective markets
• Write, optimize, and manage personal automated sales campaigns to increase engagement after brand interactions, events, and marketing campaigns
• Prospect to identify/net new opportunities
• Deep understanding of the company’s product suite.

Skills & Experience

• Ability to effectively manage and prioritize various sales-related activities and fluently adapt to shifting priorities
• Proven ability to make more calls than peers
• Excellent verbal and written communication skills
• Strong organizational, interpersonal, and critical thinking skills
• Effective time management
• Proficient in most sales/business software tools platforms
• Works well in team environments.

Attributes for success

• You are coachable, able to implement feedback and dedicated to continuous self-improvement.
• High energy
• Persistence
• Desire to grow within the firm’s organization.

Requirements

• BA or BS Degree
• 1+ years of sales experience
• Must be a team player.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V

Company

IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 20 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

JOB DESCRIPTION

POSITION OVERVIEW

Role Priorities

1. 1. 1. Customer Relations
      2. Problem Resolution
      3. Project Management
      4. Sales Support
      5. Time Management

Role Qualifications

• Customer Service/Communication Skills: Customer service managers talk, listen and help resolved conflicts with customers. An expert communicator will be able to listen effectively to find the root cause of issues and communicate clearly and in a friendly way to solve the issue and keep the customer happy. If you are communicating over email or live chat, you will need to be able to write well, with correct grammar.
• Patience: Customer service managers might have to deal with confused or irate customers. Having patience will help you stay polite, even in stressful situations.
• Problem-Solving Skills: You will have to solve customer issues, sometimes without seeing the actual problem firsthand. Being able to problem solve with a customer will help your job.

Position Summary: Primarily responsible for providing effective customer service for all external IPS Group, Inc. customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department. Role will also act as Project Implementation Manager for all new clients and new product deployments.

Position Responsibilities

• Act as the Project Implementation Manager for new clients, including coordination of training, on-site installation staff, regular contact with clients in preparation for new deployments and post installation follow-up.
• Provide initial and post-sale training and customer support activities within region.
• Document and provide timely feedback to the company regarding customer concerns.
• Partner with internal sales and field service staff to meet and exceed customer service expectations.
• Proactively analyze data and contact existing customer to ensure strong ongoing relationship and professional responsiveness to any customer needs.
• Take sales orders and enter those into the work order system for manufacturing.
• Interaction with manufacturing to answer any questions related to new orders and warranty repairs.
• Perform other related duties as assigned.

Essential Skills and Experience

• Time Management: the ability to organize and manage multiple priorities.
• Customer service ticketing system
• Strong customer orientation and ability to build relationships.
• Excellent interpersonal and communication skills.
• High performance teams and a strong team player.
• Commitment to company values.
• Computer proficiency.
• Ability to analyze data to determine fact-based root causes to find lasting solutions.
• Microsoft Office Suite.

Physical Demands, Equipment, and Machinery

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Performing work on a desktop or laptop computer requiring manual dexterity to operate keyboards, fax machines, calculators, photocopying equipment, cell phone and multi-line phone.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

The position is in an office. The environment is clean and typically free from dust and hazardous materials. This indoor environment is temperature controlled. Sometimes this job is performed in an uncontrolled environment subject to wind, rain, snow, ice, and other inclement weather conditions. Occasional travel may be required.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason.

Furthermore, they do not establish a contract for employment as this is an “AT-Will” employer.

Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V.

Job Description

The Tier I Support Technician will provide entry level support for servicing, maintenance, repair, and testing of IPS Group Inc. equipment. IPS Group clients are located across the United States. The ability to troubleshoot remotely is required. This is a customer facing position and requires strong communication skills along with a commitment to service excellence. The ideal candidate must have the ability to provide entry level support on all relevant company technical products including software, hardware, data management systems and telecommunications and escalate issues to upper-level support personnel when unable to determine a resolution on their own.

Job Duties:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on products or services
• Record events and problems and their resolution in Help desk ticketing system
• Follow-up and update customer status and information

Desired Skills & Experience:

• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices, and other technical products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• Ability to work independently with little or no supervision
• Excellent customer service skills
• Ability to continually learn new product service techniques
• Ability to communicate both verbally and in writing with business professionals
• Working knowledge of Microsoft Word and Excel

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

This job is performed in an uncontrolled environment subject to wind, rain, snow, ice, and other inclement weather conditions. Occasionally work is performed in an indoor temperature-controlled office.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will” employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity Employer—M/F/D/V.

Job Description

The Field Product Support Technician will service, maintain, repair, adjust, test and install IPS Group Inc. equipment. IPS Group clients are located across the United States. Travel will be required based on workload. Travel is typically scheduled during the work week although there may be instances where site visits are required through the weekend. This is a customer facing position and requires strong communication and presentation skills along with a commitment to service excellence.

Job Duties:

• Resolve open service issues
• Communicate with clients in troubleshooting open service issues and to provide technical support.
• Troubleshoot and resolve hardware issues related to IPS Group Inc. designed and supported products.
• Install and configure new equipment, including operating software or peripheral equipment.
• Advise/train customers concerning equipment operation, maintenance, or client specific configuration.
• Interact with customers to determine details of equipment problems.
• Travel to customer locations or offices to install IPS product and/or to provide emergency repair service as necessary.
• Complete and submit time cards and expense reports per the guidelines defined in the IPS Group spending policy and employee hand book.
• Maintain ticketing system regarding service issues and resolutions.
• Repair, adjust or replace electrical mechanism, components or parts.
• Analyze equipment performance records to assess equipment functioning.
• Escalate open issues to engineering.
• Ensure that all service issues are documented in the ticketing system.
• Ensure that open service tickets are attended to in a timely manner and keep the client up to date on the status of their particular open service issue.
• Train new technical support team members.
• Lead on-site teams for installs and on-site rework, as necessary.
• Document project summary and project completions in a timely manner.

Qualifications include:

• Ability to communicate both verbally and in writing with business professionals
• Ability to plan daily travel schedule
• Ability to execute and submit expense reports
• Ability to work independently with little or no supervision
• Excellent customer service skills
• Proven ability in developing and maintaining effective internal and external relationships
• Effective time management and organizational skills
• Ability to use basic computer skills to perform diagnostic testing
• Available for stand-by and after-hours responsibility
• Available to travel for support of other territories
• Ability to continually learn new product service techniques

Desired Skills & Experience:

• Prior Field Support/Field Technician experience highly desirable
• Ability to perform basic math
• Prior mechanical or electronic assembly required
• H.S. Diploma Required
• AA degree or bachelor’s degree preferred
• Experience will be considered in lieu of degree

Physical Demands, Equipment and Machinery

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential

Manipulation of hand tools and power tools to repair, adjust, install, or replace electrical or mechanical components or parts. Must be able to see clearly. Must be able to bend, stoop, walk, stand, push and pull. Must be able to lift up to 50 lbs.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

This job is performed in an uncontrolled environment subject to wind, rain, snow, ice, and other inclement weather conditions. Occasionally work is performed in an indoor temperature-controlled office.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will ” employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity Employer-M/F/DV.

Job Description

The Field Product Support Technician will service, maintain, repair, adjust, test and install IPS Group Inc. equipment. IPS Group clients are located across the United States. Travel will be required based on workload. Travel is typically scheduled during the work week although there may be instances where site visits are required through the weekend. This is a customer facing position and requires strong communication and presentation skills along with a commitment to service excellence. This position will support the New England area.

Job Duties:

• Resolve open service issues
• Communicate with clients in troubleshooting open service issues and to provide technical support.
• Troubleshoot and resolve hardware issues related to IPS Group Inc. designed and supported products.
• Install and configure new equipment, including operating software or peripheral equipment.
• Advise/train customers concerning equipment operation, maintenance, or client specific configuration.
• Interact with customers to determine details of equipment problems.
• Travel to customer locations or offices to install IPS product and/or to provide emergency repair service as necessary.
• Complete and submit time cards and expense reports per the guidelines defined in the IPS Group spending policy and employee hand book.
• Maintain ticketing system regarding service issues and resolutions.
• Repair, adjust or replace electrical mechanism, components or parts.
• Analyze equipment performance records to assess equipment functioning.
• Escalate open issues to engineering.
• Ensure that all service issues are documented in the ticketing system.
• Ensure that open service tickets are attended to in a timely manner and keep the client up to date on the status of their particular open service issue.
• Train new technical support team members.
• Lead on-site teams for installs and on-site rework, as necessary.
• Document project summary and project completions in a timely manner..

Qualifications include:

• Ability to communicate both verbally and in writing with business professionals
• Ability to plan daily travel schedule
• Ability to execute and submit expense reports
• Ability to work independently with little or no supervision
• Excellent customer service skills
• Proven ability in developing and maintaining effective internal and external relationships
• Effective time management and organizational skills
• Ability to use basic computer skills to perform diagnostic testing
• Available for stand-by and after-hours responsibility
• Available to travel for support of other territories
• Ability to continually learn new product service techniques

Desired Skills & Experience:

• Prior Field Support/Field Technician experience highly desirable
• Ability to perform basic math
• Prior mechanical or electronic assembly required
• H.S. Diploma Required
• AA degree or bachelor’s degree preferred
• Experience will be considered in lieu of degree

Physical Demands, Equipment and Machinery

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential.

Manipulation of hand tools and power tools to repair, adjust, install or replace electrical or mechanical components or parts. Must be able to see clearly. Must be able to bend, stoop, walk, stand, push and pull. Must be able to lift up to 50 lbs.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

This job is performed in an uncontrolled environment subject to wind, rain, snow, ice and other inclement weather conditions. Occasionally work is performed in an indoor temperature controlled office.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will” employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity Employer—M/F/D/V.