CAREERS

Company

IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 22 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

Job Description

The Warehouse Clerk pulls orders and packs and prepares them for shipment. They carry out shipping and receiving functions and work with parcel and LTL carriers reporting to the Warehouse Supervisor. Works with RMA Department and Customer Support.

Job Duties

• Responsible for routing outbound freight to assure delivery as required; monitors carriers’ performance and tariff charges and determines best carriers for the most cost-effective and reliable delivery within established standards.
• Capable of operating a forklift or quickly learn to operate.
• Maintains shipping and receiving logs and maintains files of shipping records. Processes lost freight or shipping damage claims. Verifies freight bills with accounting and resolves errors with carriers.
• Takes finished orders after final quality control inspection and wraps and packs in containers as per required standards. Determines most cost-efficient bundling of items (e.g., palletizing, or individual packages). Prepares packing lists, bills offloading, and other shipping documentation as necessary.
• Supervises loading and unloading of all delivery trucks. Assures compliance with workplace safety procedures. Limits access to loading docks by unauthorized individuals.
• Receives and inspects external packaging of all incoming shipments. Notifies delivery personnel of any apparent shipping damage and proceeds accordingly. Reviews incoming packing lists and logs and routes to receiving inspection area.
• Receives and processes returned goods shipments; completes and forwards return goods authorization (RGA) paperwork. Route service/repair shipments to Customer Service.
• Performs other shipping/receiving duties, as requested.

Qualifications include

• A high school diploma or GED is required. Good math and communication skills and the ability to work well with people are essential. Familiarity with shipping manifest applications is beneficial.
• Forklift Operator experience and/or certification
• Computer skills – Web based business systems and computer literacy
• Microsoft Word and Excel

Physical Demands, Equipment and Machinery

Ability to communicate orally with management and other co-workers is crucial. Regular use of the telephone and e-mail for communication is essential. Sitting or standing for an extended period is common. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.

Heavy lifting may be expected. Exertion of up to 50 lbs. of force occasionally may be required moving boxes and other goods. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, and FAX machines.

Good reasoning ability is required to solve a wide range of business problems. Able to apply algebra or other analytics as required. Able to understand and utilize management reports, memos, and other documents to conduct business.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

The job is performed in a traditional warehouse setting. Exposure to common dust, dirt, and noise is expected. Activities include extended periods of sitting or standing and extensive work at a computer and/or loading dock or warehouse.

Note: The above statements are not intended to an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Company

IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 20 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

Job Description

The general responsibilities of the Warehouse Worker are to prepare orders, complete reports, provide quality service and preserve a safe work environment. The warehouse worker is responsible to maintain inventory and research issues with orders and inventory.

Responsibilities

• Experience working in a warehouse environment
• Completes shipments by processing and loading orders.
• Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
• Provides quality service by following organization standards.
• Preserves safe and clean work environment by keeping shelves, pallet area, and workstations neat.
• Completes reports by entering required information.
• Contributes to team effort by accomplishing related results as needed.
• Ability to operate pallet jacks and lift at least 50lbs
• Ability to move and climb work ladder
• Team player with good communication skills
• Ability to use computer to accurately maintain inventory and research problems with orders or inventory

Desired Skills and Experience

• Ability to operate pallet jacks and lift at least 50lbs
• Ability to move and climb work ladder
• Ability to use a computer to accurately maintain inventory and research problems with orders or inventory.
• A team player with good communication skills
• Experience working in a warehouse environment
• Strong communication skills, both verbal and written

Physical Demands, Equipment and Machinery

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Sitting, standing, walking, lifting, and storing supplies and materials throughout the day could be typical of this position. Performing work on a desktop or laptop computer requiring manual dexterity to operate keyboards, fax machines, calculators, photocopying equipment, cell phone and multi-line phone could be typical of this position.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

The position is in an office. The environment is clean and typically free from dust and hazardous materials. This indoor environment is temperature controlled. Occasional travel may be required.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts JPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an ”AT-Will” employer. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

It is the policy of JPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of· age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Department: Sales
Location: San Diego, California
Salary range: $100,000 – $120,000

Company

IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 20 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

Position Description

We believe that a successful sales team makes connections with its customers and creates long-lasting relationships. As the Director of Sales for IPS Group Inc, you will be working to meet that goal. We’re looking for a self-starting professional with experience and a proven track record in sales. The ideal candidate will look forward to coming to work each day and helping our customers find the product that works best for them.

Responsibilities

Your primary responsibility will be managing existing customers across the United States of America. This will entail customer visits, presentations, demonstrations, training of customers, and all other activities as required to develop and support your successful sales effort in the region. The travel commitment will be as necessary to support customer visits and trade shows in your territory. Working at IPS is a very fast paced, exciting and team-oriented environment, which we think you will thrive in and bring additional sales experience and leadership to our organization.

• Organize and implements the overall sales goals for the region.
• Establish and maintain strong working relationships with the customers at all levels.
• Establish and maintain sales forecasts
• Conduct customer and prospect calls and in person meetings.
• Issue price quotes and pricing and obtain Pos from customers.

Desired Skills and Experience

• Exceptional verbal and written communication skills
• Strong prospecting skills and excellent closing skills
• 10+ years of experience in direct or outside sales (B2B a plus)
• 7+ years of experience in sales management 
• Bachelor’s Degree in Marketing, Communications or Business Administration required (MBA preferred)

Physical Demands, Equipment and Machinery

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Sitting, standing, walking, lifting, and storing supplies and materials throughout the day could be typical of this position. Performing work on a desktop or laptop computer requiring manual dexterity to operate keyboards, fax machines, calculators, photocopying equipment, cell phone and multi-line phone could be typical of this position.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

The position is in an office. The environment is clean and typically free from dust and hazardous materials. This indoor environment is temperature controlled. Occasional travel may be required with equipment.

Note: The above statements are not intended to an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Company

IPS Group, Inc. is a fast-growing design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 20 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

Come work for the industry leader in transforming the parking industry. Our customers recognize us as an innovative and transformational company. Our turnkey parking solutions include leading technology, AI and advanced analytics, contactless payment, and enforcement solutions. We are a “made in the USA” company with proprietary products and innovated solutions…Smart Parking solutions for Smart Communities.

Position Description

As the Director of Customer and Field Service for IPS Group Inc, you will be able to make an immediate impact through this new role to our organization. In this role, the Director of Customer and Field Service will provide leadership and direction to support the growing customer service and field service teams. Specifically, the Director of Customer and Field Service will be responsible for creating project management and implementation processes and procedures and identifying opportunities for improvement while maintaining service levels throughout both the field service and customer services teams.

Responsibilities

• Effectively partner and collaborate with colleagues/leadership team in transforming the business, driving cultural changes across the entire organization towards strategic thinking, data-driven decision making, end-to-end process accountability, and operational and financial discipline.
• Quickly gain customer insight by directly engaging with key customers and strategic accounts to define meaningful customer-facing metrics for the Customer Support business.
• Implement and pursue both short-term priorities while nurturing long-term growth initiatives.
• Possess P&L analytical skills and contribute to monthly, quarterly, and annual financial budgeting, forecasting and long-range planning.
• Liaise with financial controllership and ensure that Customer Support reporting is accurate and timely. Analyze Customer Support business results to determine key takeaways and performance improvement opportunities.
• Manage a team of 8 customer service representatives and 12 field service technicians.
• Interact with Sales to identify cross-selling opportunities.
• Create new processes and procedures for implementation and customer support.

Desired Skills & Experience

• Strong leadership ability to manage fast growing team, while implementing a compelling change management agenda.
• Strong communication and people management skills. Ability to inspire others and sell new ideas upwards and downwards the organization.
• Positive thinker, process-oriented, willing to challenge the status quo, take calculated risks and achieve success.
• Strong customer-orientation and ability to establish durable relationships, both to customers as well as internally within the organization.
• A solid practical understanding of different customer pain points and a hands-on approach to solve them.
• Project Management: Consistently utilizes knowledge of the business, effective decision making and problem-solving, while ensuring the success of specific processes, approaches, techniques, methods, and technologies to successfully drive projects to close.
• Risk Management: Knowledge of the principles, methods and tools used for risk assessment and mitigation, including assessment of failures and their consequences.
• Self-driven, results-oriented, disciplined with a clear focus on customer satisfaction and quality of deliverables.
• Ability to handle a rapidly changing workday and the ability to prioritize when needed.
• Experience managing a field service team for hardware products is strongly preferred.
• Experience supporting software platforms is nice to have.
• Familiarity with working effectively with productivity tools and systems. (Ex: Salesforce, PowerBI, MS Office)
• Implementation and Process Improvement Experience
• BS in Business, International Marketing, or related discipline. Master’s degree preferred.
• 10-15 years of experience in a customer service role
• Management and Leadership Experience in Customer Service
• Availability to travel up to 30%-40% of the time with 1-2-week advance planning.

Physical Demands, Equipment, and Machinery

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential functions.

Sitting, standing, walking, lifting, and storing supplies and materials throughout the day could be typical of this position. Performing work on a desktop or laptop computer requiring manual dexterity to operate keyboards, fax machines, calculators, photocopying equipment, cell phone and multi-line phone could be typical of this position.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential functions.

The position is in an office. The environment is clean and typically free from dust and hazardous materials. This indoor environment is temperature controlled. Occasional travel may be required with equipment.

Note: The above statements are not intended as an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from having the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “At-Will employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 20 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

Job Description

The Technical Support Specialist II will provide escalated support for servicing, maintenance, repair, adjusting, testing and installation of IPS Group Inc. equipment. IPS Group clients are located across the United Kingdom and Italy. The ability to travel is required and may consist of up to 15 percent travel based on the workload.

Product support is required during the work week and there may be instances where on call support may be required after hours and/or through the weekend. This is a customer facing position and requires strong communication and presentation skills along with a commitment to service excellence. Oversee the organization’s activities relating to post-sales technical product support. Support all relevant company technical products including software, hardware, data management systems and telecommunications.

Develop technical product support policies and procedures and may be involved in escalated and/or critical technical support issues. Assist in managing software/firmware releases deployed in the field. Act as liaison between engineering and customer service. Assist in resolving escalated technical support issues. Manage service ticketing system. Perform analytics on the ticketing system to understand proactive actions to be taken to improve the IPS products.

Responsibilities

• Resolve open service issues
• Communicate with clients in troubleshooting open service issues and to provide technical support.
• Troubleshoot and resolve hardware issues related to IPS Group Inc. designed and supported products.
• Supervise Installation and configuration of new equipment, including operating software or peripheral equipment.
• To be subject matter expert on specific products in order to provide high level guidance on resolving technical service issues in the field.
• After hours on call for supporting remote technicians in the field.
• Provide technical support to users or clients regarding the maintenance, development, or operation of the data management system, equipment, or applications.
• Read technical manuals, confer with users, or conduct diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Ensure the timely delivery of upgrades, maintenance, and repairs for clients
• Advise/train customers concerning equipment operation, maintenance, or client specific configuration.
• Interact with customers to determine details of equipment problems.
• Train new technical support team members.
• Travel to customer locations or offices to install IPS product and/or to provide emergency repair service as necessary.
• Repair, adjust or replace electrical mechanism, components, or parts.
• Analyze equipment performance records to assess equipment functioning.
• Serve as liaison between Customer Support and Engineering.
• Escalate open issues to engineering.
• Ensure that all service issues are documented in the ticketing system.
• Ensure that open service tickets are attended to in a timely manner and keep the client up to date on the status of their particular open service issue.
• Feel comfortable contributing to IPS Group customer and trade show presentations.
• Complete and submit timecards and expense reports per the guidelines defined in the IPS Group spending policy and employee handbook.
• Some software troubleshooting background
• Some hardware troubleshooting background
• Technical service background

Skills & Experience

• Ability to communicate both verbally and in writing with business professionals
• Ability to execute and submit expense reports
• Ability to work independently with little or no supervision
• Excellent customer service skills
• Working knowledge of Microsoft excel and word
• Proven ability in developing and maintaining effective internal and external relationships
• Effective time management and organizational skills
• Ability to use basic computer skills to perform diagnostic testing
• Available for stand-by and after-hours responsibility
• Ability to continually learn new product service techniques
• Prior mechanical or electronic assembly preferred
• AA degree or bachelor’s degree required
• Some software troubleshooting background
• Some hardware troubleshooting background
• Proficient in Excel and or database queries for analysis
• Customer service background

Physical Demands, Equipment, and Machinery

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential.

Manipulation of hand tools and power tools to repair, adjust, install, or replace electrical or mechanical components or parts. Must be able to see clearly. Must be able to bend, stoop, walk, stand, push and pull. Must be able to lift up to 50 lbs.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will” employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Job Description

The Field Product Support Technician will service, maintain, repair, adjust, test and install IPS Group Inc. equipment. IPS Group clients are located across the United States. Travel will be required based on workload. Travel is typically scheduled during the work week although there may be instances where site visits are required through the weekend. This is a customer facing position and requires strong communication and presentation skills along with a commitment to service excellence.

Job Duties:

• Resolve open service issues
• Communicate with clients in troubleshooting open service issues and to provide technical support.
• Troubleshoot and resolve hardware issues related to IPS Group Inc. designed and supported products.
• Install and configure new equipment, including operating software or peripheral equipment.
• Advise/train customers concerning equipment operation, maintenance, or client specific configuration.
• Interact with customers to determine details of equipment problems.
• Travel to customer locations or offices to install IPS product and/or to provide emergency repair service as necessary.
• Complete and submit time cards and expense reports per the guidelines defined in the IPS Group spending policy and employee hand book.
• Maintain ticketing system regarding service issues and resolutions.
• Repair, adjust or replace electrical mechanism, components or parts.
• Analyze equipment performance records to assess equipment functioning.
• Escalate open issues to engineering.
• Ensure that all service issues are documented in the ticketing system.
• Ensure that open service tickets are attended to in a timely manner and keep the client up to date on the status of their particular open service issue.
• Train new technical support team members.
• Lead on-site teams for installs and on-site rework, as necessary.
• Document project summary and project completions in a timely manner.

Qualifications include:

• Ability to communicate both verbally and in writing with business professionals
• Ability to plan daily travel schedule
• Ability to execute and submit expense reports
• Ability to work independently with little or no supervision
• Excellent customer service skills
• Proven ability in developing and maintaining effective internal and external relationships
• Effective time management and organizational skills
• Ability to use basic computer skills to perform diagnostic testing
• Available for stand-by and after-hours responsibility
• Available to travel for support of other territories
• Ability to continually learn new product service techniques

Desired Skills & Experience:

• Prior Field Support/Field Technician experience highly desirable
• Ability to perform basic math
• Prior mechanical or electronic assembly required
• H.S. Diploma Required
• AA degree or bachelor’s degree preferred
• Experience will be considered in lieu of degree

Physical Demands, Equipment and Machinery

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential

Manipulation of hand tools and power tools to repair, adjust, install, or replace electrical or mechanical components or parts. Must be able to see clearly. Must be able to bend, stoop, walk, stand, push and pull. Must be able to lift up to 50 lbs.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

This job is performed in an uncontrolled environment subject to wind, rain, snow, ice, and other inclement weather conditions. Occasionally work is performed in an indoor temperature-controlled office.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will ” employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance