CAREERS

IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for 25 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system

Position Description

We are looking for a Customer Service Rep who can step into the customers’ shoes and build a connection, turning even the most challenging conversations into opportunities for effective solutions. The Customer Support Representative will provide entry level support for servicing, maintenance, repair, and testing of IPS Group Inc. equipment. IPS Group clients are located across the United States. The ability to troubleshoot remotely is required. This is a customer-facing position and requires strong communication skills along with a commitment to service excellence. The ideal candidate must have the ability to provide entry level support on all relevant company technical products including software, hardware, data management systems and telecommunications and escalate issues to upper-level support personnel when unable to determine a resolution on their own.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on products or services.
• Provide technical support to users or Clients regarding the maintenance, development, or operation of the data
  management system, equipment, or applications.
• Record events and problems and their resolution in Help Desk ticketing system.
• Ensure that open service tickets are attended to in a timely manner and keep the client up to date on the status of their particular open service issue.
• Follow-up and update customer status and information.
• Available for stand-by and after-hours responsibility and customer support.

Desired Skills and Experience

• Ability to communicate both verbally and in writing with business professionals.
• Proven experience as a help desk technician or other customer service/support role.
• Good understanding of computer systems, mobile devices, and other technical products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Ability to work independently with little or no supervision.
• Excellent customer service skills.
• Ability to continually learn new product service techniques.
• Proficiency in Microsoft Excel and Word.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will” employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for 25 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system

Position Description

We are looking for a Customer Service Rep who can step into the customers’ shoes and build a connection, turning even the most challenging conversations into opportunities for effective solutions. The Customer Support Representative will provide entry level support for servicing, maintenance, repair, and testing of IPS Group Inc. equipment. IPS Group clients are located across the United States. The ability to troubleshoot remotely is required. This is a customer-facing position and requires strong communication skills along with a commitment to service excellence. The ideal candidate must have the ability to provide entry level support on all relevant company technical products including software, hardware, data management systems and telecommunications and escalate issues to upper-level support personnel when unable to determine a resolution on their own.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on products or services.
• Provide technical support to users or Clients regarding the maintenance, development, or operation of the data
  management system, equipment, or applications.
• Record events and problems and their resolution in Help Desk ticketing system.
• Ensure that open service tickets are attended to in a timely manner and keep the client up to date on the status of their particular open service issue.
• Follow-up and update customer status and information.
• Available for stand-by and after-hours responsibility and customer support.

Desired Skills and Experience

• Ability to communicate both verbally and in writing with business professionals.
• Proven experience as a help desk technician or other customer service/support role.
• Good understanding of computer systems, mobile devices, and other technical products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Ability to work independently with little or no supervision.
• Excellent customer service skills.
• Ability to continually learn new product service techniques.
• Proficiency in Microsoft Excel and Word.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will” employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for 25 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

Job Summary

The Field Product Support Technician will service, maintain, repair, adjust, test and install IPS Group Inc. equipment. IPS Group clients are located across the United States. Travel will be required based on workload. Travel is typically scheduled during the work week although there may be instances where site visits are required through the weekend. This is a customer-facing position and requires strong communication and presentation skills along with a commitment to service excellence.

Essential Duties and Responsibilities

• Resolve open service issues.
• Communicate with clients in troubleshooting open service issues and to provide technical support.
• Troubleshoot and resolve hardware issues related to IPS Group Inc. designed and supported products.
• Install and configure new equipment, including operating software or peripheral equipment.
• Advise/train customers concerning equipment operation, maintenance, or client-specific configuration.
• Interact with customers to determine details of equipment problems.
• Travel to customer locations or offices to install IPS products and/or to provide emergency repair service as necessary.
• Complete and submit timecards and expense reports per the guidelines defined in the IPS Group spending policy and employee handbook.
• Maintain ticketing system regarding service issues and resolutions.
• Repair, adjust or replace electrical mechanisms, components, or parts.
• Analyze equipment performance records to assess equipment functioning.
• Escalate open issues to engineering.
• Ensure that all service issues are documented in the ticketing system.
• Ensure that open service tickets are attended to in a timely manner and keep the client up to date on the status of their particular open service issue.
• Train new technical support team members.
• Lead on-site teams for installations and on-site rework, as necessary.
• Document project summary and project completions in a timely manner.

Qualifications and Skills

• Ability to communicate both verbally and in writing with business professionals.
• Ability to plan daily travel schedule.
• Ability to execute and submit expense reports.
• Ability to work independently with little or no supervision.
• Excellent customer service skills.
• Proven ability in developing and maintaining effective internal and external relationships.
• Effective time management and organizational skills.
• Ability to use basic computer skills to perform diagnostic testing.
• Available for stand-by and after-hours responsibility.
• Available to travel for support of other territories.
• Ability to continually learn new product service techniques.

Desired Skills & Experience

• Prior Field Support/Field Technician experience highly desirable.
• Ability to perform basic math.
• Prior mechanical or electronic assembly required.
• H.S. Diploma required.
• AA degree or bachelor’s degree preferred.
• Experience will be considered in lieu of degree.

Physical Demands, Equipment and Machinery

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

• Manipulation of hand tools and power tools to repair, adjust, install or replace electrical or mechanical components or parts.
• Must be able to see clearly.
• Must be able to bend, stoop, walk, stand, push and pull.
• Must be able to lift up to 50 lbs.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

This job is performed in an uncontrolled environment subject to wind, rain, snow, ice and other inclement weather conditions. Occasionally work is performed in an indoor temperature-controlled office.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will” employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity Employer—M/F/D/V

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Company

IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 25 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

Position Description

The Technical Product Specialist will provide escalated support for servicing, maintenance, repair, adjusting, testing and installation of IPS Group Inc. equipment. IPS Group clients are located across the United States. The ability to travel may be required and may consist of up to 25 percent travel based on the workload. We offer a flexible work arrangement for this position, currently remote, with the possibility of future adjustments based on business needs.

Travel is typically scheduled during the work week although there may be instances where site visits are required during the weekend. This is a customer-facing position and requires strong communication and presentation skills along with a commitment to service excellence. Oversee the organization’s activities relating to post-sales technical field support. Support all relevant company technical products including software, hardware, data management systems and telecommunications. 

Develop technical product support policies and procedures and may be involved in escalated and/or critical technical support issues. Assist in managing software/firmware releases deployed in the field. Act as liaison between engineering and customer service. Assist in resolving escalated technical support issues. Manage service ticketing system. Perform analytics on the ticketing system to understand proactive actions to be taken to improve the IPS products.

Responsibilities

• Resolve open service issues
• Communicate with clients in troubleshooting open service issues and to provide technical support.
• Proactively and react to requests to resolve hardware issues related to IPS Group Inc.  designed and supported products.
• Supervise Installation and configuration of new equipment, including operating software or peripheral equipment.
• To be subject matter expert on specific products in order to provide high level guidance on resolving technical service issues in the field.
• After hours/on call for supporting remote technicians in the field. 
• Provide technical support to users or clients regarding the maintenance, development, or operation of the data management system, equipment, or applications.
• Read technical manuals, confer with users, or conduct diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Ensure the timely delivery of upgrades, maintenance, and repairs for clients
• Advise/train customers on equipment operation, maintenance, or client specific configuration.
• Interact with customers to determine details of equipment problems. 
• Train new technical support team members.
• Repair, adjust or replace electrical mechanism, components, or parts.
• Analyze equipment performance records to assess equipment functioning.
• Serve as liaison between Customer Support and Engineering.
• Escalate open issues to engineering.
• Ensure that all service issues are documented in the ticketing system.
• Ensure that open service tickets are attended to in a timely manner and keep the client up to date on the status of their particular open service issue.
• Feel comfortable contributing to IPS Group customer and trade show presentations.
• Complete and submit timecards and expense reports per the guidelines defined in the IPS Group spending policy and employee handbook.
• Some software troubleshooting background.
• Some hardware troubleshooting background.
• Proficient in Excel and/or database queries for analysis.
• Customer service background.

Desired Skills and Experience

• Ability to communicate both verbally and in writing with business professionals.
• Ability to execute and submit expense reports.
• Ability to work independently with little or no supervision.
• Excellent customer service skills.
• Proven ability in developing and maintaining effective internal and external relationships.
• Effective time management and organizational skills.
• Ability to use basic computer skills to perform diagnostic testing.
• Available for stand-by and after-hours responsibility.
• Ability to continually learn new product service techniques.
• Prior mechanical or electronic assembly preferred.
• AA degree or bachelor’s degree required.
• Some software troubleshooting background .
• Some hardware troubleshooting background.
• Proficient in Excel and/or database queries for analysis.
• Customer service background.

Physical Demands, Equipment and Machinery

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential

Manipulation of hand tools and power tools to repair, adjust, install, or replace electrical or mechanical components or parts. Must be able to see clearly. Must be able to bend, stoop, walk, stand, push and pull. Must be able to lift up to 50 lbs.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will” employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity/Affirmative Action Employer—M/F/D/V.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Company

IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for 25 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system

Position Description

We are currently seeking a reliable, hard-working production worker for our expanding operation. In this role, you will be a valuable part of our production team, ensuring our production quotas are met in a timely fashion while observing the highest standards of safety and quality. You will need to be reliable and punctual, able to perform physical tasks that are repetitive, and lift up to 50 lbs. on a regular basis.

The CNC Machine Operator will be responsible for performing various tasks including installing programs onto the Machines, work directly with the Manufacturing Engineering team in reporting, diagnosing and resolving possible machine program issues as well as being highly proficient in set up, operate, monitor, troubleshoot and perform preventive maintenance on assigned machines. The Machine Operator will also be responsible for inspecting parts to specifications and adjusting, or tool changes as necessary to maintain quality specifications.

Sets up and operates a production machine in accordance with established procedures and guidelines. Adjusts machine settings to complete tasks accurately, according to specifications and in a timely fashion.

Responsibilities

• Work Directly with the Manufacturing Engineering Team in identifying issues and recommending a solution to issues discovered during the production of the parts
• Uploading the specific files used for producing the parts accordingly
• Work with the Production Team managing the day-to-day production plan and production priorities
• Work on the production line with consistent speed and accuracy
• Ensure that production requirements and standards are met consistently
• Make every effort to increase productivity and efficiency without compromising quality
• Operate machinery correctly and maintain it with care
• Report any machinery issues to management
• Work cooperatively with the production team to meet quotas and goals
• Maintain a clean and safe work area
• Observe all safety guidelines and report safety concerns to management
• Follow all written and verbal instructions
• Attend all safety and production trainings
• Demonstrate a positive and professional attitude
• Able to work overtime as needed, including nights and weekends
• Ability to work in a fast-paced, high-speed environment, follow standardized work and adhere to safe work practices in a continuous improvement environment
• Experience in a manufacturing environment is a plus
• Perform necessary pre-operation activities to ensure proper equipment startup and operation on multiple pieces of equipment
• Operate/monitor multiple pieces of equipment during operation to ensure quality production and minimal unplanned stops
• Communicate with team members and support teams to ensure continuous production of the correct product at high-quality levels with minimal wasted time and materials
• Housekeeping and sanitation

Qualifications and Skills

• Preferred but not required, training certification related to the equipment to be operated
• High school diploma or equivalent required
• 2+ years’ experience working in industrial production is strongly preferred
• Must be available for occasional nights and weekends and overtime
• Capable of reading and understanding production documents and safety manuals
• Basic math, reading, and writing skills
• Basic computer skills
• Good communication skills
• Willingness to comply with all safety guidelines at all times
• Physically capable of manual labor that includes lifting, bending, and reaching
• Able to lift 50 lbs. on a regular basis
• Able to stand for 8 hours with breaks
• Reliable and punctual
• Positive attitude and willingness to work as part of a team
• May have to complete an apprenticeship and/or formal training in area of specialty with 0-2 years of experience in the field or in a related area.
• Rely on instructions and pre-established guidelines to perform the functions of the job. Work under immediate supervision.
• Primary job functions do not typically require exercising independent judgment.
• Experience as a Machine Operator
• Knowledge of Production Procedures
• Attention to Detail
• Teamwork
• Physical Stamina and Strength
• Handle Heavy Equipment
• Work Independently
• Multitask

Education & Experience

• Preferred but not required, training certification related to the equipment to be operated
• High school diploma or equivalent required
• 2+ years’ experience working in industrial production is strongly preferred

Physical Demands, Equipment, and Machinery:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Manipulation of hand tools and power tools to repair, adjust, install or replace electrical or mechanical components or parts. Must be able to see clearly. Must be able to bend, stoop, walk, stand, push and pull. Must be able to lift up to 50 lbs.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

The position is in the factory and could involve sitting, standing, walking and lifting and manipulating materials for long periods of time throughout the day. The environment is clean and typically free from dust and hazardous materials. This indoor environment is temperature controlled.

Note:  The above statements are not intended to an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will employer. 

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity Employer—M/F/D/V

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
HSA/FSA